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Battery Health Below 80% on Back Market: What It Means and What to Do

Table of Contents

  1. Introduction

  2. Back Market's Battery Health Standards

  3. What Happens if Your Battery Health Is Below 80%

  4. Steps to Take if You Receive a Device with Low Battery Health

  5. How to Check Battery Health on Your Device

  6. Tips to Maintain and Improve Battery Health

  7. Conclusion

1. Introduction

Purchasing a refurbished device from Back Market offers an eco-friendly and cost-effective alternative to buying new. However, understanding the condition of the device's battery is crucial, as it directly impacts the device's performance and longevity. This article delves into Back Market's battery health standards, what to do if your device's battery health falls below 80%, and how to monitor and maintain battery health.

2. Back Market's Battery Health Standards

Back Market has established clear guidelines regarding battery health to ensure customer satisfaction:

  • Smartphones: All smartphones sold must have a battery with at least 80% of its original capacity at the time of purchase.

  • Other Devices: For all other devices, the battery health must be at least 85% of its original capacity.

  • Premium Grade Devices: Devices labeled as "Premium" come with a battery health of at least 90% to guarantee optimal performance.

If a device with an "Extra charge battery" falls below 90% within the first 30 days or below 80% after 30 days but within 12 months, Back Market offers repair services.

3. What Happens if Your Battery Health Is Below 80%

Receiving a device with a battery health below 80% is not in line with Back Market's standards. If this occurs:

  • Immediate Action: Contact Back Market's customer support promptly.

  • Possible Outcomes: Depending on the situation, they may offer a replacement, repair, or refund, ensuring customer satisfaction.

4. Steps to Take if You Receive a Device with Low Battery Health

If you find that your device's battery health is below the expected threshold:

  1. Verify the Battery Health: Use built-in settings or third-party apps to confirm the battery's health percentage.

  2. Contact Customer Support: Reach out to Back Market's customer service with evidence of the issue.

  3. Follow Their Guidance: They will provide instructions on how to proceed, which may include returning the device or receiving a replacement.

5. How to Check Battery Health on Your Device

For iPhones:

  1. Go to Settings > Battery > Battery Health.

  2. Check the Maximum Capacity percentage.

For Android Devices:

  1. Navigate to Settings > Battery > Battery Usage.

  2. Use third-party apps like AccuBattery for more detailed information.

6. Tips to Maintain and Improve Battery Health

To prolong your device's battery life:

  • Avoid Extreme Temperatures: Keep your device within the recommended temperature range.

  • Charge Regularly: Instead of letting the battery drain completely, charge it when it reaches around 20-30%.

  • Use Original Chargers: Always use the charger that came with your device or certified replacements.

  • Enable Battery Saver Mode: Utilize built-in features to reduce battery consumption.

7. Conclusion

Understanding and monitoring your device's battery health is essential for ensuring its longevity and performance. Back Market's commitment to quality standards provides peace of mind, but it's always advisable to verify the battery health upon receiving your device. By following the steps outlined above, you can address any issues promptly and maintain your device's optimal performance.